Privacy Policy lab

Privacy & Policy

Home Lab Tests & Radiology Booking Application

We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use the Application.

By using the Application, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

A. Information Provided by the User

We may collect the following information when you register or book a service:

  • Full name

  • Phone number

  • Address

  • Age and gender

  • Health-related information necessary to perform the requested service

  • Any information entered within the Application

B. Information Collected Automatically

  • Device type and operating system

  • IP address

  • Application usage data

  • Booking and order history

2. How We Use the Information

We use the collected data for the following purposes:

  • To process booking requests

  • To communicate with you regarding the service

  • To send appointment-related notifications

  • To improve the performance and quality of the Application

  • To comply with legal obligations

Your data will not be used for marketing purposes without your prior consent.

3. Information Sharing

We do not sell or rent your personal data to any third party.

We may share your data only with:

  • Licensed medical service providers to fulfill your booking

  • Technical service providers operating and supporting the Application

  • Government or regulatory authorities when required by law

4. Data Protection

We implement appropriate technical and organizational measures to protect your data against:

  • Unauthorized access

  • Unlawful alteration or disclosure

  • Loss or damage

Data is stored on secure servers in accordance with recognized security standards.

5. Data Retention

We retain your data only for as long as necessary to provide the service or to comply with legal obligations.
You may request deletion of your data at any time unless legal requirements prevent us from doing so.

6. User Rights

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for data processing

To exercise any of these rights, please contact us using the details below.

7. Children’s Privacy

The Application is not intended for individuals under 18 years of age without parental or guardian supervision.
We do not knowingly collect personal data from children.

8. Health Data

Due to the nature of the service, we may collect health-related information necessary to process your booking.
Such data is treated with strict confidentiality and is used solely for the purpose of delivering the requested medical service.

9. External Links

The Application may contain links to external websites.
We are not responsible for the privacy practices of such third-party websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted within the Application with an updated “Last Updated” date.

Your continued use of the Application after updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions regarding privacy or data protection, please contact us at:

Email: Info@medical.com